FAQs
Saddles
To find the ideal saddle, you can use the "Myown" fitting system designed by Prologo, available at authorized retailers. Find out how it works and locate your nearest store at this link: Myown
You can find all the tips and advice from the Professionals here: https://prologo.it/en/pages/come-scegliere-la-sella-ideale
Myown is a fitting system designed by Prologo to help you find the correct saddle in 4 simple steps that can be performed in-store. Find out how it works and where to find the Myown system nearest to you: Myown
If you have purchased a short and ergonomic Prologo saddle, follow the fitter's instructions for mounting it: https://prologo.it/en/blogs/news/come-montare-la-tua-sella-corta-sulla-bici-altezza-inclinazione-e-arretramento-prologo-tips-episodio-7-w-angelo-furlan
The anatomical center is defined as the point where the ischial bones rest. It is a fundamental reference for mounting a new saddle or positioning one already purchased, regardless of the model type and its length. It is universally defined as the point where the saddle is 7 cm wide.
Shipping: Times and Costs
Orders received on our online store will be processed within 24-72 hours of payment receipt. Shipping times and costs vary depending on the service chosen and the weight. We also invite you to review our Terms of Use and our Privacy Policy.
Shipping costs:
- Italy: €9
- European Union: €12
- Rest of the world: €18
Free shipping above the following order thresholds:
- Italy – EUR 99.00
- Europe (incl. Monaco and San Marino) – EUR 149.00
- Australia – EUR 250.00
- Canada – EUR 250.00
- Japan – EUR 250.00
- Switzerland – EUR 250.00
- U.S.A. – EUR 250.00
Orders received on our online store will be processed within 24-72 hours of payment receipt. Delivery times vary depending on the chosen service and destination.
We ship our products worldwide. International shipping costs vary depending on the destination region. Free shipping is not applicable for international orders.
Once your order has been shipped, you will receive an email with a tracking number that will allow you to track your package in real-time.
If your order has not arrived within the expected timeframe or if you have encountered any delivery issues, please contact our customer service for assistance.
Still have doubts? Write to us!