FAQ

 

Tel: 877-45-44-33
E-Mail: shop@store.uk

 

20 Margaret St, London
Great Britain, 3NM98-LK

 

Free standard shipping on all orders in New York

 

Support forum provide for over 24h, every day.

How to choose the correct saddle for me?

To find the ideal saddle you can use the Fitting system designed by Prologo "Myown", available at authorized dealers. Find out how it works and find your nearest store at this link: https://prologo-shop.myshopify.com/pages/myown

Are there any tutorials on how to choose the correct saddle?

What is the Myown Fitting System?

How to mount my new short saddle?

What is the anatomical center? How do I find it?

Shipping and delivery

Gli ordini ricevuti sul nostro negozio online verranno evasi in 24-72 ore dalla ricezione del pagamento. I tempi e le spese di spedizione variano a seconda del servizio scelto ed a seconda del peso. Ti invitiamo inoltre a prendere visione delle nostre Condizioni di Utilizzo e della nostra Informativa sulla Privacy. Costi di spedizione: 9 euro Italia, 12 euro per i paesi dell'Unione europea, 18 euro per il resto dei paesi del mondo. I costi di spedizione sono gratuiti per gli stati elencati di seguito, oltre l'importo mostrato: Italy - EUR 99,00 Europe (incl. Monaco and San Marino) - EUR 149,00 Australia - EUR 250,00 Canada - EUR 250,00 Japan - EUR 250,00 Switzerland - EUR 250,00 U.S.A. - EUR 250,00

Warranty Policy

Prologo guarantees its products from material or construction defects for twenty – four (24) months from the purchase date. This warranty does not cover defects found after delivery, or defects already evident or detectable at the time of purchase with the use of normal diligence.

What it is not included in the warranty?

How to register your warranty?

Warning to consumers on the right of withdrawal:

Procedura per l'esercizio del diritto di recesso

How to return a product bought on Prologo.it

For extra EU returns

Recommendations

How to return a product not bought on Prologo.it

Responsibility

Lunar Sport S.r.l. is not responsible for any damage or loss, direct or indirect, arising from the sale of goods and services offered in the catalog published on the site www.prologo.it, nor to delay and/or non-delivery of the product, nor for the correspondence of goods with the specifications published on the site or for any other reason not directly attributable to the Lunar Sport S.r.l.

Technical Information

Product Availability

Risk and Property

Orders

Prices

Payments

Do you still have doubts? Write us!

For any need write us or call us at +39 039 6823507, we will be happy to help you.

Nome (required)

Mail (required)

Your message (required)